Bill Lang's Blog – What works in Human Performance

Bill will be the guest of PLAN AUSTRALIA at its 2011 Annual Conference in Darwin October 26 to 28th.
The Mortgage Industry is experiencing significant regulatory and technological change. Future winners will be those most able to successfully navigate these changes and implement new strategies. Central to success is the ability of industry and business leaders to successfully build new skills.  Bill’s presentation will share the latest insights from neuroscience and successful personal change.
http://www.planaustralia.com.au/conference2011/index.htm

Forecast demand for workers and skills across a range of occupations shows that the current shortages in remote areas are set to grow dramatically in the next 5 years. Not only are Australian organisations competing for this talent, global energy and mining companies are offering attractive value propositions luring some workers offshore and well off the continental shelf .The presentation looks at some of the innovations used to tailor and deliver employment value propositions to attract, develop and retain highly productive and loyal remote workforces.

The presentations are being held in Brisbane on September 20th and Perth October 4th. Please click link below to view -

http://www.slideshare.net/hpcslideshare/201110-maxxi-attracting-and-engaging-your-remote-workforce

This weekend in Boston I am of Moderating a series of Workshops at the Harvard Business School as part of reunion Weekend. Once every 5 years Harvard Business School Alumni from the classes of 91, 96, 2001 and 2006 gather at the Business School to connect in person and get the latest updates on the research and insights generated on key organisational issues facing business, government and the For Community Benefits organisations (my new word for Not For Profits).  Two of the major issues to be discussed at the Social Media (SM) Boot Camp revolve around leveraging SM for Career Development and for Customer Engagement. Come back to future Blog Posts for insights from leaders from Internet organisations including LinkedIn, [...]

Knowing what annoys your customers is the first step in designing processes and products & services that keep them satisfied – and loyal.

I need a new garage door installed; so I went online to check out some suppliers…